Dealing with crashes and sluggish performance

There are two common fixes to many performance issues in TweetMag. If you are experiences crashes, slow loading, blank TweetMags or generally odd performance try these two things:

1) Force quit TweetMag. To do this double click your Home button while on the Home screen. You should see all running applications. Press and hold the TweetMag app until they begin to shake and a “-” symbol appears. Press the “-” icon.

2) Restart your iPad

If problems persist please let us know by reporting a problem on our Get Satisfaction forum. Please include in your post

What action are you doing when problems occur?
What Twitter feed you are looking at when the problem occurs?

If you are getting full crashes please include the crash log.

To get crash logs…

- Sync your iPad
- Locate the log file for the app:

Mac OS X
~/Library/Logs/CrashReporter/MobileDevice/

Windows XP
C:\Documents and Settings\Application Data\Apple computer\Logs\CrashReporter\

Windows Vista
C:\Users\AppData\Roaming\Apple computer\Logs\CrashReporter\MobileDevice\

- look for logs that start with “TweetMag”
- email them to support [at] tweetmagappdotcom

Performance and stability is very important to us and we want to push out an update to deal with as many performance issues as soon as possible.

We will deal with support as promptly as we can but hey it’s the holidays… we may be drunk.

3 Comments support tips |

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jonlax

December 21, 2010

Performance Tip: Create TweetMags from Twitter accounts with lots of links

First off, we are working hard on improving the performance of TweetMag. We want it toÂ be as fast and as stable as possible.

We’ve noticed in talking with users that people will sometimes create a mag from a Twitter account that has very few or sometimes no links. TweetMag will try and process the account and it will appear like it’s just processing or nothing comes back.

This will often happen with trending hashtags where people are sharing thoughts more than links to content.

A good example of an account with very few links is the comedian Sarah Silverman’s Twitter feed.

Here is a screenshot from this morning…

Here is the TweetMag… (note: it will eventually pull something but it takes a while since TweetMag needs to parse every tweet until it finds a link.)

If your TweetMags are returning blank or processing for a long time it may be because the feed you are trying to create it from is low in content.

Using Lists or Twitter feeds with a lot of links will give you much better TweetMags.

Comments Off tips |

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jonlax

December 20, 2010

Use Twitter lists to get the most out of TweetMag

Twitter Lists are very powerful tools for creating custom mags. Let me walk you through an example of how you can use lists and TweetMag.

I wanted a TweetMag that contained all the links the New York Times are tweeting. Right now the NYT spreads these across multiple Twitter accounts. I wanted to read them in a single TweetMag.

Here’s how I did it.

I went to Twitter.com and searched for “NYTimes” (I used the People Search).